Do you know that your products and services are great? Do you wonder then, why you are not getting repeat business, or are dealing with unhappy customers more often than you used to? Or do you just know that you could do better? I often find when talking with businesses that they can’t quite get a handle on where the problem lies, and then we start to look at things together from the customers’ perspective. How quickly is an enquiry responded to, is all the right information provided, and how clear and positive is all communication?

  • Written (Email, letters etc.)
  • Telephone
  • Face to face.

Customer Service is a complex multi-faceted area and can be impacted by a number of factors, we offer a range of workshops and consultation services to help your business improve customer service, better understand your customer and improve your communication.