Targeted Roles

Administrative Support Skills

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
In the Administrative Support course, you will learn the core skills that will help you to use resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skilfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.

Workshop Objectives:

  • Getting Organised
  • Prioritise time so you can get it all done.
  • Complete Special Tasks
  • The nature of people
  • Verbal & Non Verbal Communication
  • Empowering Yourself
  • Deal better with your managers
  • Taking Care of Yourself is a priority

Call Centre Training

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Centre Training will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Call Centre Training can lower costs through reduced turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organisation as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Workshop Objectives:

  • Define and understand call centre strategies.
  • Identify different types of buying motivations.
  • Create SMART Goals.
  • Familiarise yourself with strategies that sharpen effective communication.
  • Understand the nature or your customer
  • Use proper phone etiquette.
  • Set benchmarks

Executive & Personal Assistants

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
Our Executive and Personal Assistants workshop will outline what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organise a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide the necessary tools.

Workshop Objectives:

  • Adapt to the needs and styles of management
  • Communicate through written, verbal, and nonverbal methods
  • Improve time management skills
  • Manage meetings effectively
  • Act as a gatekeeper
  • Use the tools of the trade effectively

Reception & Frontline

Reception is the gateway to your organisation. The reception role has changed significantly in recent years and is not always focused solely on manning the front desks and phones. Receptionists are often juggling administrative work alongside the more traditional front line duties. This workshop will give participants an understanding of the customers they serve and practical techniques to manage their workloads without compromising customer service.

Workshop Objectives:

  • Understand the nature of your customers
  • Verbal & Non Verbal Communication
  • Getting Organised
  • Manage time effectively
  • State what customer service means in relation to all your customers, both internal and external
  • Recognise how attitude affects customer service
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Deal with difficult customers