For Leaders & Managers
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, impacting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and participants will gain some valuable skills through this workshop.
The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing reactions to change.
- List the steps necessary to prepare a change strategy and build support for the change
- Know how to develop change management and communications plans
- Use strategies for aligning people with a change, – the individual motivators for change
- Understand methods for leading change project status meetings and sharing the results and benefits
- Describe the four states of Appreciative Inquiry
- Understand the importance of resiliency and flexibility in the context of change
Coaching and Mentoring
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet targets this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.
- Define coaching, mentoring and the GROW model.
- Identify and set appropriate goals using the SMART technique
- Identify the steps necessary to define the current state or reality of your employee’s situation.
- Identify the steps to develop a finalised plan
- Understand the benefits of building and fostering trust
- Identify the steps to give effective feedback
- Identify and overcoming common obstacles.
- Identify when the coaching is at an end
- Understand the difference between mentoring and coaching
Creative Problem Solving
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement solutions to their problems. This process works for any kind of problem, large or small.
The Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analysing data, and identifying resources will be covered throughout the workshop.
- Understand problems and the creative problem solving process
- Identify types of information to gather and key questions to ask
- Identify the importance of defining a problem correctly
- Identify and use four different problem definition tools
- Write concrete problem statements
- Use basic brainstorming tools to generate ideas for solutions
- Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
- Perform a final analysis to select a solution
- Understand the roles that fact and intuition play in selecting a solution
- Understand how to identify the tasks and resources necessary to implement solutions
- Evaluate and adapt solutions to reality
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other team leaders, your day can fill up before you know it.
The Supervising Others workshop will help team leaders and supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and supporting performance.
- Define requirements for particular tasks
- Set expectations for your staff
- Set SMART goals for yourself
- Help your staff set SMART goals
- Assign work and delegate appropriately
- Provide effective, appropriate feedback to your staff
- Manage your time more efficiently
- Help your team resolve conflicts
- Understand how to manage effectively in particular situations
- Understand what a new supervisor needs to do to get started on the right path